Is there any startup or membership cost to be involved in the program?
No. You simply fill out the credit application and send it in (with any other necessary forms) and within days you’ll be assigned a Dealer ID and password that will allow you access to our ordering system. There is no startup or yearly fee involved. It’s that easy!

What types of payment options are available?

What is the Defective Allowance Program?
Please see our policies page. This outlines this program.

How do I sign up for the Defective Allowance Program?
You will be allowed to sign up for this program at the time that you submit your credit application.

What kind of Warranty and Returns Policy do you have?
Please check out our policies regarding warranty and returns policy.

How do I get started?
If you are interested in the program after reading the overview, fill out an Application either online or print the application and mail it in along with your tax exempt form. It will be processed by us and, upon approval, you will receive (either by e-mail or post mail, depending on what information you provide) your Dealer ID and Password.

Is there a minimum order quantity?
Yes. Each accessory is sold in quantities of six (referred to as a ‘sub-carton’) unless otherwise noted in the description.

Can I use this program to order big quantities?
Larger order quantities (1,000+) can be ordered, but it is recommended to call us to check on availability and processing times in advance.

Do I have to place my order over the Internet?
No, you can call 1-866-XEN-ACES(936-2237) where our operators are standing by to take your order, however, by placing your order over the telephone you will not be eligible for some of our Internet ONLY Specials.

How long does it normally take for my order to ship?
Orders are generally shipped complete within two business days from the date we receive your order unless a particular part is backordered.

Will all the products be available when I place my order?
Although we strive to have all products available at the time of your order, there may occasionally be a time when a part is out of stock. When you check out, you will be given the stock status of all parts on your order. Additionally, in your shopping cart, you will be given ship dates if the part is currently out of stock.

The website won't accept my order using Xentris Credit.
Please call Customer Service at 1-866-XEN-ACES(936-2237) to discuss any issues related to Xentris Credit.

How can I find out the status of my application?
If you haven't received any response after 3 business days, you can call customer service.

I forgot my Dealer Login ID or password to access the website. What should I do?
Please call Customer Service at 1-866-XEN-ACES(936-2237) and be prepared to verify certain vital information such as your tax ID number, addresses or other information. Once we have verified your identity we will e-mail you your Dealer Login ID and password.

What if I lost my Dealer Login ID or Password?
You are solely responsible for any transactions entered under your Dealer Login ID. If you have lost your Dealer Login ID or password or believe that it may have been compromised you must notify our customer service department immediately.

What type of packaging will my order be shipped in?

With VZWdealers.com, you can receive your order in three different types of packaging. Products packaged in Verizon Wireless approved packaging have a suffix of VW on the part number. Products packaged in the original equipment manufacturer packaging have a suffix of 05 on the part number. And, products shipped in the Xentris brand packaging have a suffix of XN on the part number.

Can I get different packaging?
No, not through the VZWdealers.com, however, if you would like different packaging, you can contact our sales department to discuss options at 800-458-2820.

How do the free displays ship?
Via FedEx Ground service.

Can I get them shipped another way?
No, they are only available to ship via FedEx Ground service.

Do I have to pay freight fees on my free displays?
Yes, a flat fee will be charged for shipping displays. Counter/Slat Wall is $18. Counter Spinner Display is $18. The Floor Standing Display is $28. All displays will be shipped via Federal Express Ground service.

My cart is empty and I have put products in there. But I left the page idle for a while.
When this happens, close out your browser. Open the login page and log back in, your products should reappear.

How do I ship to multiple locations?
You need to make sure that your account is set up with all of your ship to locations. To check this, please dial 1-866-XEN-ACES(936-2237). Customer service may have to adjust your account. Once this is set up, after you have placed all of the product in your chart, on the shipping method page, you will have a pull down menu with your ship to locations. Select the appropriate ship to location, check the products to be shipped to that location and click save. You will need to repeat this process until all products have a ship to location.

Can I select different shipping methods for different locations?
Using the multiple ship to process, as outlined above, no, you can only select one shipping method for all locations. If you need a different shipping method for a location, you need to enter that order separately.

Can I split a line item to multiple locations?
No, if you order 100 pieces of a SKU, they all must ship to one location, you can request 50 ship to one location and 50 to another. If you want your products to ship this way, you must enter two line items and select different ship to locations.

How do I use multiple promotional codes?
At the bottom of the page on your shopping cart page, there are three fields for promotional codes. Use one field for each code. Click submit.

How do I find universal pouches or headsets?
These are now located under the Universal Phone Model. Click on the icon and you will see a category for universal pouches for bar, flip style or PDA devices. The 2.5 MM headsets are also in this category.

Where are the Bluetooth Headsets?
You can find them under the individual phone models or select the shop by category method. Click on the Bluetooth Icon.

What kind of accessories are available for this program?
You can view a current list of available accessories by visiting our site.

Is there any startup or membership cost involved in the program?
No. Just send us the completed credit application with any other forms needed. Within days we’ll email you a dealer ID and password to begin ordering. There is no startup or yearly fee involved.

What is the Defective Allowance Program?
Please see our policies page which outlines this program.

How do I get started?
If you want to join the program, fill out an credit application online or fax it along with your tax exempt certificate to 630-693-9800. On approval, we will email your dealer ID and password.