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Indirect Dealer Questions

Questions & Answers

I am a previous or current customer, what steps do I need to take?

Xentris requires all customers that have not logged into the Indirect Dealer Agent Portal before to register using the registration process located here.

Previous or current customers will be contacted by the Indirect Dealer Agent Sales Team.

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How do I get started?

If you are interested in becoming an Indirect Dealer Agent, simply complete the online registration process located on the Dealer Registration page.
Once we have received your information and evaluated your eligibility, our Indirect Dealer Sales Team will contact you.  
 If you need more information or have questions, please complete our 'Contact Us' form.

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Are there any costs to become a Dealer Agent?

There are no costs involved with becoming an Indirect Dealer Agent.

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What payment types are accepted?

Credit card orders are always accepted, pending the approval of your card. Additionally, your Xentris Indirect Sales Representative can help you set up a line of credit. We currently do not accept debit cards.

·         Credit Card Payment (Mastercard, Visa, Discover, American Express)

·         Credit Account (Terms and conditions apply.)(for qualified agents)

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What is the Return Policy on products?

New products that have never been opened are allowed to be returned within 7 days of purchase with a 20% restocking fee- Customer pays for shipping

Defective items: No returns because a DFI program Is included in the sale price.

Please use the 'Contact Us' form if you have questions regarding the return policy.

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Is there a minimum or maximum order quantity?

There is no minimum order quantity; however, you are limited to the inventory that is currently in stock. The maximum order size depends on the inventory available for purchase.

Backorders and Partial orders cannot be processed via the Indirect Dealer Agent Portal.

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When will submitted orders ship?

Orders placed before 1:00 PM (CST) typically ship the next business day.

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Do you offer credit or terms?

In most cases, pending the approval of our credit application process, Xentris will offer credit terms to dealers.  In some cases, however, your corporate policy may override our ability to extend credit to you.

Before completing the credit application process, if applicable, contact your corporate office or use the 'Contact Us' form to inquire about such policies. 

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What products are available to buy?

Your Indirect Sales Representative will assist in providing pricing and product selection that will be available to purchase.

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Will all the products be available when placing an order?

Every attempt is made to maintain accurate inventory of all portal products.  If an order is received through the portal that exceeds the available inventory, our Customer Service Team will contact you.

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What shipping options are offered?

Xentris uses United Parcel Service (UPS) as the carrier for portal orders.  Your Indirect Sales Representative will assist you in establishing your shipping program offerings.

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Can I ship to multiple locations?

You can ship your order to only one location for security reasons.

If you need to ship products to several locations (stores, etc) each location must be a separate order.

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Can I cancel or modify my order?

In most cases, because of quick processing time, it is not possible to modify or cancel an order.

Please contact our Customer Service team using either link below to inquire about changing or cancelling your order.

via Contact Us: Click Here

via Phone: 844.XENTRIS (936-8747)

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How do I add more Ship-To locations?

To add more locations to your address book, go to the my-account page and select 'Add Store' and fill out the online form.

You can also contact Customer Service at 844.XENTRIS (936-8747) or use our Contact Us form.

Please have your Xentris Customer Number ready when you contact us for easier processing.

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